Everything You Need to Know
What is warranty & what is the process?
We have 1 year warranty with all of our hardware products as long as there is no physical damage.
- Open a ticket with us
- Our tech will troubleshoot with you over the phone.
- If there is hardware issue, you must ship the unit to us. ( shipping fee paid by customer)
- We will fix/replace the hardware and ship it back to our customer ( shipping paid by us )
What is your return policy?
We do not sell used products to our customers, therefore we do not access any returns on our hardware nor exchange.
Once you have made an order and you have changed your mind, we will refund your full amount. However, if the account has been activated, there will be no refund provided.
We provide free trials, so you can try before you signup with us.
What are the payment options?
We accept three payment options
- Credit/Master card Via Splitit app
- Credit/Visa Via Wave payment
Is there a physical location ?
We are online based store only, If you have any questions please fill out the contact page.
Can I use my own device to run your service?
Yes, you can request for a trial and so you can try before buy.
What Apps do you support?
We support the following apps
- STB Emulator Pro
- Smaters Pro
- Smart STB
How to configure MAG
This is the install procedure for a MAG250 – MAG256. If you have a different model the setup may differ somewhat, but its not likely to be so different that the info below isn’t enough to you on the right path. On the off chance that you are not able to setup your MAG Box with our service though, feel free to open a chat request with us, and we will help you with it.
Click System Settings.
In the Portal 1 URL field type in the URL we gave you at signup
How it works with Smarters Pro
You can install the Smarters Pro app from Google Play, or download it from our website and install it yourself.
The Google Play link is: Smarters Player Lite
Sideloading: To download and install Smarters Pro, Click Here to download the app and select Install.
After you have installed the APK, select ”Login with xtream codes API”.
Any Name: Enter anything here
Username: Enter the username we send you at signup
Password: Enter the password we sent you
http://url_here.com:port: Enter the URL we sent you
Click ADD USER and you are now ready to start watching.
If you get an “Invalid Details” error after clicking ADD USER, look closely at the username and the URL fields and make sure that the information entered is correct. For some reason Smarters sometimes has a bad habit of inserting spaces between characters all on its own, especially after dots ( . ) .
Why is it freezing & buffering ?
You may face lagging or freezing issues for the following reason....
Server issue. If there is no server issue, the reason is probably for the following one of the imperfections.
Reasons from users end...
Most important need of the IPTV service is the internet speed. IPTV needs a minimum 30mbps for smooth streaming. Yes, a client has more than 30mbps internet connection at his/her home. But how much actually is the device/TV box getting?
Please open the browser from the device/TV box, go to (www.fast.com), take a speed test, see how much is your box getting.
App stability. We recommend using the STB Emulator Pro or the Smarters Pro app for best experience.
Device/Tv box specification. Our each IPTV server has more than 10 thousands of channels, and different picture qualities eg. 4k/FHD/UHD/HD, and also every month server providers are adding more and more new channels. We recommend using a device/TV box which has enough RAM and processing power. (Firestick/Chromecast/old Mag box/old devices struggle to process and load, and face lagging or freezing issues.)
After I order my package, what happens next?
After placing the order and making the payment, the tech team will assist you through email, it takes 15-20 minutes to complete the activation process. However please allow us up to 24 hours, sometimes we get overloaded with server support, customers and orders.